Returns & Exchanges

At So Fontsy, we want you to be completely satisfied with your purchase. Due to the digital nature of our products, we offer a comprehensive support system to ensure every download meets your creative needs.

Return Process

• 1.
  Review Eligibility

  Ensure your request is submitted within 30 days of purchase and relates to technical defects or accidental duplicate purchases of the same design.

• 2.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue you are experiencing with your digital files.

• 3.
  Technical Troubleshooting

  Work with our design experts to resolve any software compatibility issues or file corruption that may be preventing a successful project.

• 4.
  Final Processing

  Once approved, your refund will be processed back to your original payment method, or a store credit will be issued to your account balance.