Frequently Asked Questions
Everything you need to know about your shopping experience at So Fontsy
How will I receive my digital products?
Immediately after completing your purchase, you will receive an email with a download link. You can also access your files at any time by logging into your account and visiting the 'My Downloads' section.
What is your return policy for digital items?
Due to the nature of digital downloads, we generally do not offer refunds once a file has been downloaded. However, if you experience a technical issue with a file, please contact our support team within 14 days for assistance.
Are your designs compatible with my cutting machine?
Yes, our designs are optimized for use with popular cutting machines including Silhouette, Cricut, and Brother ScanNCut. Most bundles include SVG, DXF, and PNG formats.
Can I use these designs for commercial projects?
All designs sold on So Fontsy come with our Standard Commercial Use License, allowing you to create physical products for sale. Redistribution or resale of the digital files themselves is strictly prohibited.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) as well as PayPal for a secure and seamless checkout process.
What should I do if a file is corrupted or won't open?
First, ensure you have fully unzipped the folder after downloading. If the file still fails to open, please contact our help desk with your order number and we will provide a replacement link or corrected file.